Client Service Coordinator - Business Support

Federated Mutual Insurance Company•Owatonna, MN

12d•$25 - $34•Onsite

About The Position

The Client Service Coordinator plays a vital role in supporting Sales Representatives while delivering exceptional service to clients. Acting as a key partner to the sales team, this position provides proactive operational, organizational, and client support to help drive business growth and maintain strong customer relationships. This role serves as a primary point of contact for client inquiries, handling service requests, processing policy changes, and collaborating with internal teams to ensure timely and accurate results. Success in this role requires strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment. In addition, Responsibilities include preparing quotes, proposals, and renewal documentation, gathering and verifying client information, and ensuring submissions are accurate and completed on time. No prior insurance experience is necessary - we provide excellent training.

Requirements

Two-year degree or equivalent experience
Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment
Strong computer skills with proficiency in Office programs and an ability to work in multiple applications
Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages
Self-motivated with a high degree of personal responsibility.
Juggles multiple competing priorities and tasks.
Demonstrated problem-solving skills with attention to detail

Responsibilities

Support Sales Representatives while delivering exceptional service to clients.
Act as a key partner to the sales team, providing proactive operational, organizational, and client support.
Serve as a primary point of contact for client inquiries.
Handle service requests.
Process policy changes.
Collaborate with internal teams to ensure timely and accurate results.
Prepare quotes, proposals, and renewal documentation.
Gather and verify client information.
Ensure submissions are accurate and completed on time.