21546
About The Position
As an employee benefits service new hire, the employee completes a four-month training program combining structured classroom and on-the-job learning. The program covers the employee benefits industry, MetLife group benefits, operating systems, and client servicing skills. After successfully completing the program, the employee deploys into a Client Service Consultant (CSC) position, providing administrative and client service support to MetLife group insurance customers. The CSC is accountable for day-to-day administrative service support for multiple Regional Market clients and works as part of an account team. The team learns customers’ needs and delivers group benefit products and service experiences designed to exceed expectations and make it easy to do business with MetLife.
Requirements
- Excellent organizational, interpersonal, and written and verbal communication skills.
- Ability to work autonomously, handle multiple tasks effectively, prioritize deadlines appropriately, and remain flexible.
- General understanding of the U.S. economy and employee benefits industry.
- Proficiency with Microsoft Office software and AI-enabled tools.
- Self-motivation to learn about the business and take a proactive approach to personal development.
Nice To Haves
- Experience with products such as Core, Disability, and Voluntary products.
- Ability to balance client expectations with MetLife capabilities.
- Project management skills, including problem-solving, attention to detail, analytical thinking, and decisiveness.
- Two or more years of experience in the insurance space.
- Bachelor's degree preferred.
Responsibilities
- Complete required MetLife training programs, including successful graduation from the Service Academy Program.
- Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
- Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
- Strengthen competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
- Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
- Contribute to business operations through client audits, strategic planning, reporting, and trend analysis, while using approved AI tools to improve efficiency and validate outputs.
Benefits
- Comprehensive health plan including medical and prescription drug coverage
- Vision insurance
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- Retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products, including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
- Annual short-term incentive compensation may be available, subject to applicable plan terms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
