Client Service Associate- Simmons Investment Advisors

Hightower • New Gloucester, ME

2d • $70,000 - $90,000 • Onsite

About The Position

Simmons Investment Advisors, a private financial advisory practice within Hightower Advisors, is seeking a Client Service Associate. This role is crucial in providing "white-glove" service to affluent individuals, families, corporations, and non-profits, while also managing the day-to-day operations of the practice. The ideal candidate will be an analytical thinker and a self-starter, comfortable with extensive client interaction and capable of resolving most issues independently. A willingness to work collaboratively in a team environment and adapt to various tasks is essential.

Requirements

• Experience collecting information, processing forms, and maintaining accurate data.
• Confidence in handling phone calls and speaking to clients.
• Ability to proactively anticipate advisor and client needs.
• Interpersonal and client service skills.
• Team player who shows a client-first attitude.
• Strong attention to detail, accuracy, and organization.
• Ethical conduct and ability to handle sensitive financial information with the utmost confidentiality.
• Proficiency in MS Office suite, Salesforce, DocuSign.

Nice To Haves

• 3+ years of industry experience.
• Series 7, 66 licenses.

Responsibilities

• Developing strong relationships with clients.
• Delivering service both internally and externally, partnering and working closely with Financial Advisors and teammates.
• Serving as the primary contact for client service needs, promptly addressing and solving inquiries through phone, email, and in-person interactions.
• Onboarding new clients and supporting existing clients, including account openings, all aspects of money/asset movements (journals, EFT’s, check requests, wires, ACAT/DTC transfers, RMD's, etc.) and account maintenance (address updates, beneficiary changes, online account access, account re-titles, etc.).
• Maintaining client records and files, ensuring that all data is current and accurate following regulatory requirements and company policies.
• Collaborating with custodian partners (Fidelity, NFS, and Schwab, outside custodians, etc.) to ensure accurate processing of client transactions. Downloading and uploading forms, monitoring and verifying changes in the system, resolving issues, and staying current with changing procedures.
• Becoming comfortable and proficient in using our different applications (MS Office suite (Outlook, Excel, Word), Salesforce, Black Diamond, DocuSign, and custodial platforms) to obtain account information and complete/coordinate all aspects of client service and account maintenance requests.
• Fielding client requests and completing tasks, following through to make sure client's needs are met while following compliance standards and requirements.
• Managing client data within CRM (Salesforce) and monitoring to ensure accuracy.

Benefits

• Medical insurance coverage on the first day of employment.
• Dental insurance coverage on the first day of employment.
• Vision insurance coverage on the first day of employment.
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver).
• 401k matching plan.
• HSA employer contributions.
• Student loan assistance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed