Client Service Associate
About The Position
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we’re united by a commitment to doing things the right way. As a Client Service Associate, you’ll play a key role in delivering exceptional service to our clients and colleagues. You’ll be part of a team that values collaboration, integrity, and continuous improvement. This is your chance to join a company that’s been shaping the future of insurance and risk management for over 100 years.
Requirements
- High School diploma/equivalent plus 1 year directly applicable experience.
- Proficiency in Microsoft Office and basic math skills.
- A knack for staying organized and meeting deadlines.
- The ability to communicate clearly and professionally, whether in writing or over the phone.
- Comfort using tools and systems to create documents and manage data.
- A collaborative mindset and a willingness to support your team.
- A focus on delivering high-quality work that meets client needs.
- Exceptional organizational skills
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills.
Nice To Haves
- Associate's degree, professional certification, or equivalent training and experience preferred.
- Previous experience managing client relationships.
Responsibilities
- Help ensure smooth operations by supporting the branch’s workflow processes.
- Create essential documents like certificates and reports, assist with client communications, and help maintain data accuracy.
- Directly contribute to client satisfaction, retention, and the overall success of the team.
- Help the team deliver on their promise of excellence by adhering to timelines and standards.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
