Client Service Associate-Charleston, SC

Raymond James • Charleston, SC

4d • Onsite

About The Position

Under direct supervision, the Client Service Associate uses intermediate skills gained through experience and training to assist Financial Advisors and provide quality client service. The role follows established procedures for routine tasks and receives general guidance for non-routine tasks, with limited decision-making responsibility. It involves regular contact with internal and external customers to obtain, clarify, or provide information.

The associate provides high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The work includes handling frequent client interactions across phone, in-person, virtual, and mail channels; processing client transactions and branch expenses; opening accounts; maintaining accurate paperwork; preparing correspondence and reports; and supporting marketing efforts and client events. The role requires strong organization, accuracy, communication, and follow-through in a fast-paced environment with changing priorities. The position is resident (onsite) and requires less than 25% travel.

Requirements

• High school diploma or equivalent.
• One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training approved by Human Resources.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts and practices, securities industry procedures, financial markets, financial products, and industry regulations.
• Skill with CRM or similar contact-management software.
• Skill with Excel, including developing spreadsheets for ongoing reporting.
• Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize, manage, and track multiple detailed tasks with changing priorities and deadlines in a fast-paced, task-oriented environment.
• Ability to identify time-sensitive items, assess competing priorities, take initiative, and follow up proactively to ensure submitted items are completed.
• Ability to resolve errors, questions, or concerns and analyze problems to establish solutions in a fast-paced environment.
• Effective oral and written communication and interpersonal skills across client-facing channels and organizational levels, both in person and virtually.
• Ability to handle stressful situations while providing calm, professional, high-quality customer service.
• Ability to work independently and as part of a cohesive team.

Nice To Haves

• One or more years of securities industry or related work experience.
• S65 Uniform Investment Adviser Law Examination, S66 Uniform Combined State Law Examination, or S7 General Securities Representative Examination certification.

Responsibilities

• Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling by phone, in person, virtually, and through mailings.
• Work independently and as part of a team to support Financial Advisors and the branch office.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing clients and prospecting efforts.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing, seminars, and other client-facing events.
• Enter orders at the direction of the Financial Advisor, as needed.
• Participate in training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other assigned duties and responsibilities.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance.
• Critical illness insurance and accident insurance.
• Disability benefits.
• Retirement savings.
• Paid time off, including vacation, holidays, and sick leave.
• Parental leave.
• Compensation may include additional cash or equity compensation, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED