Client Service Associate-Franklin, TN

Raymond James•Franklin, TN

2d•Onsite

About The Position

Under direct supervision, the Client Service Associate uses intermediate skills gained through experience and training to assist Financial Advisors and provide quality service to clients. The role follows established procedures for routine tasks and receives general guidance for non-routine tasks with limited decision-making responsibility. It involves regular contact with internal and external customers to obtain, clarify, or provide information. This role provides high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The associate manages a high volume of client interactions and administrative tasks in a fast-paced environment with changing priorities and deadlines. The position is based in Franklin, Tennessee, and has a resident workstyle. Raymond James describes five guiding behaviors—Develop, Collaborate, Decide, Deliver, and Improve—which support the firm's client-first, integrity, independence, and conservative long-term values. Associates are expected to grow professionally, work effectively with others, make pragmatic client-minded decisions, take ownership of results, and contribute to continuous improvement. The company states that it values the uniqueness and backgrounds of its associates and makes employment decisions based on merit and business needs.

Requirements

High school diploma or equivalent.
One or more years of securities industry or related work experience is preferred, or an equivalent combination of experience, education, and/or training approved by Human Resources.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
Skill with CRM or similar contact-management software.
Ability to use Excel to develop spreadsheets and support ongoing reporting.
Effective communication across in-person, virtual, phone, and mail platforms.
Ability to operate standard office equipment and required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines.
Ability to identify time-sensitive items and assess competing priorities.
Ability to take initiative, follow up proactively, and resolve errors, questions, or concerns.
Ability to handle stressful situations while providing calm, professional customer service.
Ability to analyze problems and establish solutions in a fast-paced environment.
Ability to communicate effectively orally and in writing with people at all organizational levels, in person and virtually.
Ability to work independently and as part of a cohesive team.

Nice To Haves

Securities industry or related work experience of one or more years.

Responsibilities

Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling by phone, in person, virtually, and through mailings.
Work independently and with the team to support Financial Advisors and the branch office.
Process client financial transactions, Financial Advisor expenses, and branch office expenses and expense reports accurately.
Open new client accounts and research client and security information using internal databases and other technologies.
Check client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
Prepare letters, forms, reports, business summary reports, and client-specific reports for Financial Advisors.
Create and maintain records and files using Client Relationship Management (CRM) software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of a Financial Advisor, as needed.
Participate in available training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Critical illness insurance
Accident insurance
Disability benefits
Retirement savings
Paid time off, including vacation, holidays, and sick leave
Parental leave
Additional compensation may include cash or equity, discretionary bonuses, or commissions; eligibility and specific offerings may vary by position and employment status.