Client Service Associate
About The Position
This role serves as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This role is a critical position within our office, responsible for driving the team culture by delivering exceptional service and support to clients, external partners, and internal advisors. This individual should bring a foundation of basic financial knowledge, have keen attention to detail, and be able to manage multiple tasks and priorities efficiently. This is an on-site position. In the spirit of pay transparency, we are excited to share the base salary range for this position: $45,000.00 to $50,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so let’s have one.
Requirements
- 3+ years' experience within financial services, specifically wealth management firms is required
- Superior verbal and written communication skills required
- Proficient with Microsoft Office Suite or related software required
- Familiarity with Salesforce preferred
- Ability and interest to learn financial concepts and products
- Ability to work as a team member with deadlines, be flexible under pressure and prioritize work
Nice To Haves
- 4-year college degree preferred
Responsibilities
- Ensures accurate completion of prospect / new client paperwork/set up
- Follow up on funds transfer from surrendering company
- Maintains (CRM) database and client files
- Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
- Record incoming assets to the appropriate blotting tool
- Dialogues with client to understand their personal history and current financial needs and communicates to the advisor or handles issue resolution
- Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
- Completes any review follow up needs for client
- May work with client’s tax or legal counsel on client concerns
- Conducts Tax Research (1099s)
- Assists Advisor Team Operations to streamline processes
- Completes operational projects to support enhancements and changes
- Communicates process and sales updates to team
- Manages vendors to Service Level Agreements
- Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
- Understands financial terminology and products
- Attends Client Services and company educational events
Benefits
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
