Client Service Associate (Pasadena, CA)

Raymond James•Pasadena, CA

1d•Onsite

About The Position

Raymond James is seeking a dynamic Client Service Associate to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. This essential role involves advising clients about a range of banking products, including savings products, insurance products, consumer credits, and mortgages, that are suitable for their needs or circumstances, and having direct contact with customers. The ideal candidate will possess effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Raymond James celebrates more than 60 years of rich history and recognition for service and excellence in the Financial Services industry. The company is a diversified financial services firm providing wealth management, capital markets, asset management, banking, and other services to individuals, corporations, and municipalities. Founded in 1962 in St. Petersburg, Florida, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom, and Germany.

Requirements

High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
Knowledge of Company’s working structure, policies, mission, and strategies.
General office practices, procedures, and methods.
Investment concepts, practices and procedures used in the securities industry.
Financial markets, products and industry regulations.
Skill in Client Relationship Management (CRM) software, or similar contact management software.
Skill in Excel, including developing spreadsheets as needed and for ongoing reporting.
Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail).
Ability to Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Ability to Analyze and research account information.
Ability to Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
Ability to Identify time sensitive items and assess competing priorities.
Ability to Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
Ability to Handle stressful situations and provide a high level of customer service in a calm and professional manner.
Ability to Analyze problems and establish solutions in a fast paced environment.
Ability to Use mathematics sufficient to process account and transaction information.
Ability to Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
Ability to Work both independently and as part of a cohesive team.
Ability to Provide a high level of customer service.

Responsibilities

Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports.
Opens new client accounts and researches client and security information using internal databases and other technologies.
For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing.
Follows up to ensure accurate completion.
Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients.
Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor.
Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
May enter orders at the direction of the Financial Advisor.
Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
Performs other duties and responsibilities as assigned.