J.P. Morgan Advisors - Client Service Associate - Chicago, IL

JPMorgan Chase & Co.•Chicago, IL

12h•$27 - $38•Onsite

About The Position

As a Client Service Associate with J.P. Morgan Advisors, you will be the primary point of contact for all deposit account service-related needs of a J.P. Morgan Advisors client. You will be responsible for establishing, maintaining and building client relationships. You will work in a team-oriented environment with Financial Advisors, Sales Associates, Product Management, Middle Office and operations teams to deliver a seamless and integrated client experience across all deposit products. This position offers the option to obtain Series 7 and Series 63 licenses.

Requirements

Ability to work both independently and as a team player
Excellent communication skills, both written and oral
Ability to multi-task and manage priorities effectively
Ability to adapt to a rapidly changing business and technology environment
Exceptional problem-solving skills
Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Internet/Intranet
Ability to learn proprietary software and databases

Nice To Haves

College degree or equivalent experience
Financial services and/or banking industry experience
1-3 years of client service experience

Responsibilities

Provide high quality, high touch service to J.P. Morgan Advisors clients across the deposit product offering.
Manage daily client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures
Research, follow-up and resolve client inquiries and problems through effective interaction with clients, advisors, product partners, branch/operations areas and other staff in a timely and professional manner
Manage general account inquiries and maintenance, including but not limited to transactions, balance, address changes and signer changes
Coordinate and follow through on account inquiry, transaction and maintenance requests across products and services including account opening and funding, USD and foreign currency monetary transactions, credit drawdowns/paydowns, credit and debit card requests, statement requests, tax reporting inquiries and support of online service.