Client Service Associate – Teller (40 hours) | Chino, CA

California Bank & Trust • Chino, CA

2d • Onsite

About The Position

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experience, background, and perspectives and provides a collaborative environment for all employees to grow and thrive. As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized, and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards. We are looking for a Client Service Associate (Teller) to join our team at the Chino, CA branch. In this role, you will be the face of our branch, delivering exceptional and personal service to our clients while helping them navigate their daily banking needs. If you are passionate about building meaningful client connections, providing personalized financial solutions, and bringing full-service banking to life within the community, we’d love to connect with you.

Requirements

• Requires a High School Diploma or equivalent and 1+ years of banking, cashiering, customer service, balancing, or other related experience
• Advance knowledge of cashiering, balancing, debits, credits, bank products, and/or banking
• Working knowledge of math
• Must have solid balancing and customer service skills
• Ability to cross-sell bank products based on clients’ needs

Nice To Haves

• Employee Ambassador preferred banking products

Responsibilities

• Responsible for accurately processing debit and credit transactions in compliance with established policies and procedures, while maintaining an acceptable balancing record
• Identifies and addresses clients’ needs by providing a variety of services which may include opening new accounts, issuing counter checks, performing account maintenance, issuing/activation of ATM cards, performing money transfers, ordering checks, receiving loan payments, etc.
• Resolve clients’ problems either through direct personal action or referral to alternative branch or bank resources
• Identifies and maximizes cross-selling bank opportunities through exploring needs
• You may be reassigned to an alternate location depending on business needs within a reasonable distance (30 miles of branch location) and given proper notice
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance – START DAY ONE!
• Life and Disability Insurance
• Paid Parental Leave and Adoption Assistance
• Health Savings (HSA)
• Flexible Spending (FSA)
• Dependent care accounts
• Paid Training
• Paid Time Off (PTO)
• 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match
• Profit Sharing
• Competitive compensation in line with work experience
• Mental health support, including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED