Client Service Associate / Client Service Manager

Wealth Enhancement Group•Malvern, PA

1d•$60,000 - $90,000•Onsite

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. We have an exciting opportunity for a Client Service Associate / Client Service Manager! In this critical role, you will drive a culture of exceptional service within our team, providing outstanding support to clients, external partners, and internal advisors. You will play a key part in building long-term relationships, delivering operational excellence, and supporting both individual and team growth in a dynamic and collaborative environment. This position offers the potential for career advancement and future management responsibilities. This role is an On-site position. In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000 to $90,000, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Requirements

Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field
Minimum of 3–5 years of industry experience (including at least 1 year at WEG performing as a Client Service Associate for manager-level consideration)
Customer service training, knowledge, or experience
FINRA Series 7 and 66 (or 63 and 65) required for hybrid offices; not required for RIA offices
Ability and interest to learn financial concepts and products
Ability to work with deadlines, adapt under pressure, and prioritize work
Ability to work effectively as part of a team
Ability to train new employees as needed and mentor team members
Strong attention to detail and problem-solving skills
Excellent oral and written communication skills
Proficiency with Microsoft Office Suite and Salesforce; experience with Workday preferred

Responsibilities

Greet clients and ensure the office environment is clean and welcoming
Schedule meetings with product vendors and sponsors
Manage and distribute incoming and outgoing mail, including overnight deliveries
Order office marketing materials and coordinate printer supplies and maintenance with vendors and Technology
Ensure accurate completion of prospect and new client paperwork and set up
Follow up on funds transfers from surrendering companies
Maintain CRM database and client files, including filing, copies, and data input
Research and resolve any issues with Broker/Dealer, WEG Operations, or vendors
Record incoming assets using the appropriate blotting tool
Engage with clients to understand their personal history and current financial needs
Prepare account transactions including trades, deposits, withdrawals, and required minimum distributions
Communicate directly with clients to resolve requests or coordinate with advisors as appropriate, including handling death claim processing
Liaise with clients’ tax or legal counsel as needed
Gather client data and prepare materials for client meetings and reviews
Conduct tax research (e.g., 1099s)
Complete client review follow-up actions
Demonstrate knowledge and accurate execution of WEG’s Suitability Guidelines, operational processes, and sales model
Possess a strong understanding of financial terminology and products, including annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attend Client Service and company educational events and vendor presentations
Mentor and train Client Service Associates as needed
Assist Advisor Team Operations to streamline processes
Complete operational projects to support enhancements and changes
Communicate process and sales updates to the team
Participate in WEG-offered sessions, such as Micro Monday, ATO Answers, Client Service Community, and RoundTable LIVE
Manage vendors to established Service Level Agreements
All other duties as assigned.

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)