Client Service - Assistant Vice President

State Street•Burlington, MA

2d•$80,000 - $140,000

About The Position

In this customer-facing role within the Client Service organization of the Investment Services division, you will be responsible for overseeing end-of-night service performance, managing projects, and coordinating across cross-functional operations and technology teams to ensure high-quality outcomes for our clients. The role serves as a primary point of contact combining service governance, relationship oversight, and solutioning capabilities to enhance the client experience through the power of One State Street. You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

Requirements

Ability to work effectively with a strong sense of partnership with internal groups, as necessary, to achieve desired results for our clients.
Operate with minimal supervision and an owner’s mindset in a complex, fast-moving environment.
Experience in a client-facing role, robust communications skills, and some experience with presentations.
Proficiency on Enterprise platforms.
BS/BA degree required.
Must have 4-6 years of financial services experience in operational, product management, or a project oversight capacity.
Strong communication skills and ability to present to clients and senior STT management.

Nice To Haves

Experience with Canadian-domiciled products a plus.
If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Responsibilities

Ensure daily adherence to end-of-night SLAs and manage client communications as necessary.
Manage client relationships and sentiment via extensive daily interaction with clients and internal counterparts.
Maintain superior client service by acting as an advocate and proactively identifying issues which risk impact to client satisfaction.
Work closely with internal teams and clients, facilitating communication to ensure an effective operating environment.
Provide overall project management for client-related and internal initiatives, acting as a liaison between business units to ensure successful implementation while managing internal and external expectations.
Begin to focus on strategic aspects of maintaining long-term relationships and helping to grow share of wallet.
Keep senior management informed of new developments, service issues, and potential new business opportunities.

Benefits

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks