Client Service Analyst

UnitedHealth Group•Hunt Valley, MD

7d•$24 - $43•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

High School Diploma/GED
2+ years of relevant account management experience
2+ years in Benefits or Health Savings Account Administration
2+ years of customer service experience
Intermediate level of proficiency with computers including the ability to perform essential functions as in Microsoft Office
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Excellent verbal and written communication skills
Strong focus on client satisfaction and client retention
Demonstrated ability managing multiple projects and ability to work cross-functionally to proactively resolve and communicate issues
Ability to define expectations, manage timelines and meet project deadlines
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Ability to provide system and operational training for clients and team members
Handle ad hoc requests, following proper procedures and processes to ensure quality delivery
Provide inquiry research and resolution for member level issues
Log, track and report progress of issue resolution to contact center and account teams
Provide website assistance for assigned clients
Resolve escalated participant issues
Provide reports as requested
Handle ad-hoc inquiries and other client requests assigned
All other duties as assigned