Client Service Agent

UWM • Pontiac, MI

2d • Onsite

About The Position

Turn the experience you already have into your first corporate career. We'll train you for what comes next. No mortgage or office experience is required. You’ll use your communication and problem-solving skills to answer client questions, resolve concerns and provide solutions over the phone. We'll provide paid training, ongoing support and opportunities to grow.

Requirements

• High school diploma or equivalent
• 1+ year experience in customer service or call center positions
• Strong verbal and written communication skills
• Basic computer proficiency, including Microsoft Office products
• Ability to work on multiple screens

Nice To Haves

• 1+ year experience in mortgage servicing
• Bilingual in English and Spanish

Responsibilities

• Handle a high volume of inbound and outbound calls
• Deliver friendly, professional and solution-focused service
• Resolve client requests via email
• Meet quality, service and performance goals

Benefits

• Paid training
• 96 hours of PTO during your first year
• Paid holidays
• Health, dental and vision insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Free 24/7 on-site gym
• On-site basketball court
• Free fruit, coffee and soft drinks
• Free company sports leagues
• Employee resource groups and community events
• Professional development opportunities
• Clear growth paths to leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED