Client Service Advocate

ClearStar, Inc.

3d•Remote

About The Position

Are you ready to be the superhero of customer satisfaction while making an impact? As a Client Service Advocate, you'll be the champion of our Medical Information Services (MIS) clients, swooping in to save the day with your empathy, problem-solving, and communication superpowers. Your mission? To ensure every client interaction leaves them feeling like they just had the best customer experience of their lives. So, if you're ready to unleash your inner champion and join the ranks of our client service crusaders, then buckle up because this journey is going to be thrilling, fulfilling, and downright fantastic!

Requirements

2 years' experience with direct customer service; a previous quota-driven role strongly preferred
Knowledge of screening industry, FCRA, and other compliance regulations preferred
Excellent written and verbal communication with a keen attention to detail
A strong work ethic and a goal-oriented mindset
Strong analytical and problem-solving skills
Ability to work collaboratively across teams while demonstrating leadership and accountability
Familiarity with providing demos via MS Teams training for trouble shooting purposes
A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

Responsibilities

Champion ClearStar clients through interaction via phone; written communication in Salesforce CRM for Case Management; and Live Chat to provide technology support.
Analyze, problem-solve, and provide resolutions to Clients, Candidates, and Internal Customers.
Partner with laboratories to set up drug screening accounts
Enhance client reporting by re-verifying and matching completed drug results
Coordinate drug test kits and custody and control forms directly from manufacturer
Review and approve third party vendor invoices for accuracy and payment
Partner with Sales; Implementation; & Account Management Team
This may include and is not limited to input on ClearStar’s platform functionality; features; documentation.
Training of Users, Demos, updating client configurations, etc.
Provide general application training to Clients via MS Teams and featuring new releases to clients
Testing and quality assurance of new system enhancements and releases prior to launch