CLIENT SERVICE ADVISOR — CALGARY, ALBERTA

All Brite Glass • Calgary, AB

8d • CA$22 - CA$28 • Onsite

About The Position

All-Brite Glass & Tint is opening a new chapter in Calgary and is looking for an exceptional Client Service Advisor to help bring their "Better Lives Through Better Glass" philosophy to Western Canada. This is a "Trusted Advisor" position, not just a front-desk role, where the individual will be the go-to person for clients. The role requires fluency across auto glass, commercial glass, residential glass, and window film, with the ability to quote, sell, and stand behind the work.

Requirements

• Dual-discipline experience: BOTH auto glass AND commercial/residential glass & tint (non-negotiable for this role)
• A track record of impeccable customer service — the kind that earns 5-star reviews and word-of-mouth referrals
• Quoting and selling chops across all four service lines — windshields, flat glass, sealed units, and film
• The Humble, Hungry, People-Smart profile (Lencioni's Ideal Team Player)
• Calm under pressure, organized in chaos, and graceful with frustrated clients
• Comfort with technology — CRMs, quoting platforms, phone systems, text, email, and digital workflows
• Pride in your work, your appearance, and your follow-through
• Genuine alignment with our four core values: Safety 1st • WOW Service • Integrity • Teamwork

Responsibilities

• Welcome every client (in-shop, phone, email, text, online) with the WOW Experience
• Build accurate, competitive quotes across auto, commercial, residential, and tint
• Confidently consult, sell, and upsell — explaining the why behind every recommendation
• Coordinate schedules between auto bays, mobile crews, and architectural install teams
• Manage the client journey from first call to post-install follow-up
• Process payments, invoices, and insurance documentation with precision
• Be the bridge between clients, technicians, installers, and leadership
• Keep our showroom and client lounge looking — and feeling — Allbrite

Benefits

• Competitive Compensation — base + performance bonuses, commensurate with your dual-discipline experience
• Monthly Sales & Performance Bonuses
• Group Health & Dental Benefits
• Health & Fitness Bonus
• Birthday Off + Wellness/PTO Days
• Career Growth — expanding through franchising
• Training & Development — WOW Client service, Trust based Selling system, career development, and ongoing technical growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed