Client Service Administrator - Kelowna, BC. Part time, 5 hours a day
About The Position
HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.” Client Service Administrator: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you! Please note, the schedule for this role is Monday to Friday from 9:30am to 2:30pm
Requirements
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft excel
Responsibilities
- Serve as the first point of contact for clients, delivering top-notch customer care. Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
- Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
- Organize and tidy the client waiting areas and ensure supplies are stocked and ready.
- Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. Handle basic hearing aid maintenance, help with events, and support local promotions.
- Process payments, track insurance claims, accounts receivable management and maintaining inventory.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
