Client Service Administrator/Administrative Assistant

Thrivent•Berlin, CT

10d•Onsite

About The Position

This position provides administrative support to Genesis Financial Group. We are hiring a Client Service Administrator who will serve as the operational backbone of our growing advisory practice. This is a high-trust, high-impact role supporting client experience, workflow execution, and the strategic focus of the lead advisor and team. This position is ideal for a high-capacity integrator who thrives on ownership, loves bringing order to complexity, and wants to grow into expanded operational leadership over time. This role reports to and is employed by Genesis Financial Group. This position is full time, in office in Berlin. Compensation is $23-28/hr.

Requirements

Ability to manage multiple priorities with strong attention to detail and maintain a high level of accuracy and follow-through in a fast-paced environment.
Willingness to learn and develop knowledge of the firm’s products, services, planning approach and processes.
Willingness and ability to obtain future securities and insurance licensing.
Demonstrated professionalism and discretion, with the ability to communicate confidently and professionally while maintaining confidentiality of sensitive client and firm information.
Strong technical aptitude and comfort using business tools such as Microsoft Word, Excel, PowerPoint, AI/Co-pilot, and CRM systems, or the ability to learn new technology quickly.

Nice To Haves

Securities, insurance, or financial services experience preferred but not required.
Executive administration or project management experience preferred but not required.

Responsibilities

Serve as first point of contact for clients, screening and triaging emails and calls, greeting guests upon arrival to the office, researching responses, delegating appropriately, and documenting all activity in CRM to support a timely, high-touch client experience.
Act as a time multiplier for the lead advisor by organizing priorities, protecting focus time, anticipating needs, and reducing administrative friction
Prepare and support client meetings, including case prep, documentation coordination, tracking follow-up, and managing workflows with accuracy and urgency
Own pending business tracking and service task execution, proactively monitoring items through completion and providing status updates to clients and team members while coordinating required documentation and forms.
Own the tracking of pending business and client service items, including following workflows, providing proactive status updates to clients and team members, and researching inquiries
Support annual client service initiatives and value-add projects throughout the year.
Identify opportunities to streamline processes and improve systems as the practice grows