Client Service Account Manager, NA - East Coast Preferred - Remote

UnitedHealth Group•Hauppauge, NY

9h•$72,800 - $130,000•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Serve as the operational manager for administrative services for National Accounts customers. Service products that contribute to the continued growth, profitability and retention of business. Manage the overall delivery of benefits and services for assigned clients. Responsible for an ownership of all customer service results. Our business continues to evolve and change and in order to respond to these changes CSI will remain committed to a flexible work force allowing positions to evolve and change to respond to the needs of our business. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

3+ years of administrative experience with extensive exposure to benefit administration
Expert knowledge of health industry, products and services, and the managed care environment
Knowledge of internal process and resources (claims, eligibility, accounting, contract, underwriting) preferred
Proven solid personal computer skills including word processing, database management, and spreadsheet applications
Proven solid organizational and project management skills
Proven solid presentation skills
Proven negotiation skills
Ability to travel up to 20-25%25 of the time
Driver’s License and access to a reliable transportation
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Knowledge of internal process and resources (claims, eligibility, accounting, contract, underwriting)

Responsibilities

Lead Account Management Team (AMT) calls and initiatives to implement and service the most efficient processes possible. Provides superior customer service to internal and external customer/partners by meeting and exceeding expectations
Investigate, analyze, and develop creative solutions to client-specific problems related to systems, claims, networks, providers, eligibility, ID cards, billing, banking, and portal through active cross-functional team participation
Coordinate all activities for timely implementation of products and services
Proactively monitor and manage customer accounts (which may include Rx, Medical, MHSA, Financial Accounts (HRS, HSA, etc.))
In conjunction with the Strategic Client Executive (SCE) and the Underwriter, provide effective benefit consultation for plan revisions, and legislative changes (including Health Care Reform)
Ensure timely and accurate delivery of client communications (i.e. correspondence and fulfillment materials, ID cards, etc.)
Ensure seamless, complete, and accurate Health Fair and Open Enrollment activity including staffing, order materials, assisting in creating customer specific presentations
Participate and facilitate external client meetings along with the SCE to discuss issue log, open projects and initiatives. Ensure proper documentation of discussions
Triage and apply critical thinking skills to troubleshoot client issues, providing timely resolution and determining root cause. Take appropriate steps to remediate and close
Maintain a comprehensive working knowledge of specialty company offerings and their integration with core products
Support Account Management Team, as appropriate
Meet internal metrics and client goals; measure and report on the quality of service that the business delivers to its clients. Contribute to increasing member and client NPS satisfaction scores
Actively maintains professional and technical knowledge by reading internal communications, attending educational workshops/training and reviewing industry related publications
Model UHG’s principles of integrity and compliance and adhere to our business principles
Recognize and instill UHG's cultural values into everyday interactions with internal partners and clients
Strengthen relationships with CSI team members and collaborate on special projects when they arise