Client/Server Administrator

Woodward, Inc.•Greenville, SC

About The Position

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Estimated annual base pay: $95,000(minimum) - $123,000(midpoint) - $152,000(maximum) All Levels are eligible for the benefits below: All members included in annual cash bonus opportunity. 401(k) match (4.5%) Annual Woodward stock contribution (5%) Tuition reimbursement and Training/Professional Development opportunities for all members 12 paid holidays, including floating holidays. Industry leading medical, dental, and vision Insurance upon date of hire Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. Paid parental leave. Adoption Assistance Employee Assistance Program, including mental health benefits. Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave Key Responsibilities: Technical Support: Provides expert guidance and support to less experienced colleagues, enhancing team competency and efficiency. Diagnoses and resolves advanced technical problems that are atypical or occur infrequently. Documentation: Maintains accurate documentation of client, network and server configurations, processes, and procedures to enhance team efficiency. System Maintenance: Performs regular maintenance and updates on client, network and server infrastructure. Troubleshooting and resolution of related problems. Project Leadership: Leads small-scale projects, across and IT and the business, related to client, network and server deployments, coordinating resources and ensuring timely completion. Technical Guidance: Provide technical guidance by serving as an informal mentor and resource for growing team members, offering support and sharing expertise to help them develop skills. Actively drive the exploration and adoption of new technologies within the group to enhance innovation, efficiency, and overall team capability. Key Skills: Problem Solving: Ability to identify, analyze, and resolve complex technical issues efficiently. Networking Fundamentals: Strong understanding of network protocols, configurations, and troubleshooting in support of client and server communications. Strategic Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders at all organizational levels, ensuring clarity, alignment, and informed decision-making. Security Management: Expertise in implementing and maintaining security measures to protect global client, network and server infrastructures. Technical Documentation: Skilled in utilizing existing tools to enhance solution accuracy and support continuous service improvement. Focused on improving resolution times and maintaining SLA targets through data-driven insights and process refinement. Reviews and approves solutions for systems and processes. Customer Service: Provide high-level technical support with a focus on delivering exceptional customer service, handling escalations, and ensuring a user-centered service delivery. Understand priorities and can lead others when there are major problems. Understand the business impact of problems and select the most effective resolution balancing disruption and time to resolution. Server Administration: Proficient in managing and maintaining server environments, including installation, configuration, and updates. Knowledgeable in industry best practices and capable of integrating them into client, network and tserver management. Backup Solutions: Competent in establishing new and managing existing data backup and recovery processes. Develops, maintains and tests local DR plans. Scripting and Automation: Proficiency in creating new scripts to automate advanced administrative tasks. Project Management: Skilled in leading small-scale projects, managing resources, and ensuring timely completion. Application window is anticipated to close 7 days from original posting date. This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee). Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws. What does it mean to be part of Woodward? It means contributing to what matters most in your career, in your community and around the world. It means being a part of rewarding experiences, where innovation, collaboration and problem-solving are at the heart of what we do. Explore our open positions and apply today. Woodward is the global leader in the design, manufacturing, and service of energy conversion and control solutions for the aerospace and industrial equipment markets. Together with our customers, we are enabling the path to a cleaner, decarbonized world. Our innovative fluid, combustion, electrical, propulsion and motion control systems perform in some of the world’s harshest environments. At Woodward we have created a culture that appreciates and values the contributions of every member. We are a global team of curious, innovative problem-solvers who commit our knowledge, resources and technical expertise to the challenges associated with reducing emissions, enabling alternative energy sources and increasing efficiency, always innovating for a better future. Woodward is working with our customers to solve some of the world’s biggest energy challenges. This important work needs more than just the brightest technical minds. It requires talented and committed manufacturing professionals, accountants, supply chain managers, human resources experts, information technology specialists and many more. We are looking for dedicated people who want to learn and grow in a supportive environment that fosters collaboration, innovation and inclusion.

Requirements

Ability to identify, analyze, and resolve complex technical issues efficiently.
Strong understanding of network protocols, configurations, and troubleshooting in support of client and server communications.
Effectively communicate complex technical concepts to both technical and non-technical stakeholders at all organizational levels, ensuring clarity, alignment, and informed decision-making.
Expertise in implementing and maintaining security measures to protect global client, network and server infrastructures.
Skilled in utilizing existing tools to enhance solution accuracy and support continuous service improvement.
Focused on improving resolution times and maintaining SLA targets through data-driven insights and process refinement.
Reviews and approves solutions for systems and processes.
Provide high-level technical support with a focus on delivering exceptional customer service, handling escalations, and ensuring a user-centered service delivery.
Understand priorities and can lead others when there are major problems.
Understand the business impact of problems and select the most effective resolution balancing disruption and time to resolution.
Proficient in managing and maintaining server environments, including installation, configuration, and updates.
Knowledgeable in industry best practices and capable of integrating them into client, network and tserver management.
Competent in establishing new and managing existing data backup and recovery processes.
Develops, maintains and tests local DR plans.
Proficiency in creating new scripts to automate advanced administrative tasks.
Skilled in leading small-scale projects, managing resources, and ensuring timely completion.

Responsibilities

Provides expert guidance and support to less experienced colleagues, enhancing team competency and efficiency.
Diagnoses and resolves advanced technical problems that are atypical or occur infrequently.
Maintains accurate documentation of client, network and server configurations, processes, and procedures to enhance team efficiency.
Performs regular maintenance and updates on client, network and server infrastructure.
Troubleshooting and resolution of related problems.
Leads small-scale projects, across and IT and the business, related to client, network and server deployments, coordinating resources and ensuring timely completion.
Provide technical guidance by serving as an informal mentor and resource for growing team members, offering support and sharing expertise to help them develop skills.
Actively drive the exploration and adoption of new technologies within the group to enhance innovation, efficiency, and overall team capability.

Benefits

annual cash bonus opportunity
401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities
12 paid holidays, including floating holidays.
Industry leading medical, dental, and vision Insurance upon date of hire
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
Paid parental leave.
Adoption Assistance
Employee Assistance Program, including mental health benefits.
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Home / Auto Insurance discounts
Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave