Client Security Portfolio Director

Allied Universal•Chicago, IL

5d•$90,000•Onsite

About The Position

Allied Universal® is hiring a Client Portfolio Director. The Client Portfolio Director collaborates with the Branch/General Manager to oversee employees and operational activities at all locations associated with their assigned client portfolio. As a leader, you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Requirements

Bachelor's degree in criminal justice, business or a related field OR Associate’s degree in Criminal Justice, Business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry OR High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry.
Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen.
Minimum of two (2) years of experience in successfully building and developing teams.
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction.
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business.
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events.

Nice To Haves

Law enforcement, military and/or contract or proprietary security services experience.
Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability.
Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development.
Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction.
Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements.
Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
Identify and mitigate security risks; develop and implement security protocols, training and response plans.
Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses.
Collaborate with sales to drive organic business growth within existing client operations.