About The Position

Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Has developed skills in a range of processes, procedures, and systems. Supports the achievement of company goals by integrating teams for the best outcome. Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives regular, but moderate supervision and guidance. Has no supervisory responsibilities. Manages own workload. Ability to problem solve without supervisory approval. Evaluates and selects solutions from established operating procedures. Exchanges information and ideas effectively.

Requirements

  • Data organizing and coordination skills
  • Vocational training, certifications, licensures, or equivalent experience may be required
  • Skills in a range of processes, procedures, and systems
  • Ability to problem solve without supervisory approval
  • Evaluates and selects solutions from established operating procedures
  • Exchanges information and ideas effectively

Responsibilities

  • Executes intermediate inbound and outbound sales marketing activities, using established guidelines, and under supervision.
  • Identifies customer requirements and matches them with product or service offerings.
  • Provides the customer with appropriate product and service information, including legal information and processes.
  • Gathers all necessary information to update the database.
  • Serves as an escalation point for lower-level employees.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
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