Client Safety & Risk Manager - Hybrid, Multi-State

Bierman Autism Centers•Needham, MA

17h•Hybrid

About The Position

We’re building ‘the’ Teaching Hospital for pediatric therapy — a category of one by driving excellence in outcomes, developing clinicians, building payer trust, and embedding systems across what we do. As our Client Safety & Risk Manager, you'll be the architect and guardian of our enterprise-wide safety operating system. You're establishing the policies, protocols, and safeguards that protect children and staff. You're training to build safety culture. And you're coordinating across clinical, operations, HR, and leadership teams to close gaps and continuously strengthen our infrastructure. This role matters deeply at Bierman. Safety is foundational to everything we do that allows children to thrive, families to trust us, and our team members to do their best work. If you're the kind of leader who thinks systems, builds scalable processes and gets genuinely excited about safety standards, we have an exciting opportunity at Bierman Autism Centers!

Requirements

Deep operational expertise in healthcare, behavioral health, ABA, quality/safety management, or risk management—ideally 5–10+ years in roles building or managing enterprise-wide systems
A systems-oriented mindset paired with attention to detail: you think about how things work at scale, but you also care about implementation on the ground
Proven experience developing and implementing enterprise-wide policies, operational standards, audit processes, or safety/risk management systems
Strong analytical skills and comfort working with data to identify trends, patterns, and opportunities for improvement
Excellent communication skills—you can translate complex safety concepts into clear guidance, train effectively, and work collaboratively across different teams
Sound judgment and composure in navigating sensitive, high-stakes situations—you think thoughtfully and make decisions with care
A proactive, self-directed work style—you identify what needs to be done and take ownership without waiting to be told
A genuine commitment to the mission: you understand that safety protects children and families, and that's what drives your work

Nice To Haves

Master's degree in Healthcare Administration, Behavioral Health, Psychology, Nursing, Social Work, Public Health, or related field
Experience in multi-site healthcare, behavioral health, ABA, or pediatric environments
Experience leading incident management or investigations
Familiarity with pediatric behavioral health, ABA operations, or child-serving environments
Knowledge of healthcare compliance, licensing, or regulatory requirements

Responsibilities

Design and document our comprehensive client safety operating system, including policies and protocols covering client interaction and protection standards, supervision expectations, bathrooming and personal care procedures, elopement and transport protocols, environmental safety, visibility and monitoring, mandated reporting, and incident escalation frameworks.
Translate safety principles into clear, actionable guidance that clinical and operations teams can implement consistently across 30+ locations.
Drive consistency across all centers through systematic audits, protocol reviews, spot checks, and trend analysis.
Develop an enterprise safety scorecard that gives leadership visibility into safety performance, recurring risks, and emerging concerns.
Identify early warning indicators and use data to continuously strengthen our protocols.
Visit centers, review documentation, ask questions, and work collaboratively to close gaps.
Develop and lead recurring safety training, onboarding content, scenario-based refreshers, and leadership education that brings safety concepts to life through real examples and relevant scenarios.
Ensure that safety stays top-of-mind across the organization.
Work closely with clinical, operations, HR, and compliance teams to strengthen safety systems and accountability processes.
Serve as a trusted advisor on safety and risk.