Client Resources Coordinator III-Drop In/Outreach

CATHOLIC CHARITIES OF LOS ANGELES INC•Los Angeles, CA

About The Position

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives. Catholic Charities operates 18 community centers, one residence, and 8 homeless shelters and also serves the poor with multi-faceted programs, including: after-school childcare; immigration, refugee, youth employment and psychological services; homework assistance and tutoring; English as a Second Language (ESL) and General Education diploma (GED) classes for adults; and services for homebound seniors and pregnant and parenting youth. In this way, Catholic Charities maintains a continuum of care for clients as they move from vulnerability to self-sufficiency. The person in the role of Drop-In/Outreach Case Manager plays a vital role in welcoming and engaging women experiencing homelessness both at the Good Shepherd Center’s on-site drop-in center and through community-based outreach efforts. This position provides person-centered, trauma-informed care that supports women in crisis and helps them navigate pathways to stability, wellness, and permanent housing. Using best practices including Housing First, harm reduction, and cultural humility, the Drop-In/Outreach Case Manager meets clients where they are—both physically and emotionally—to build trusting relationships, assess needs, and connect them with supportive services. This position upholds trauma informed standards of care and embodies Good Shepherd Center’s mission to serve with dignity, love, compassion and respect.

Requirements

Bachelor’s in Social Work, Human Services, Psychology, or related field required; Master's Degree preferred.
Minimum of one (1) year of experience working with individuals experiencing homelessness, trauma, or behavioral health challenges.
Knowledge and application of trauma-informed care, harm reduction, and Housing First.
Ability to work respectfully and effectively with individuals from diverse cultural, racial, gender, and socioeconomic backgrounds using cultural humility.
Strong crisis management, communication, and documentation skills.
Valid driver’s license, access to reliable transportation, and willingness to conduct field-based outreach.

Nice To Haves

Bilingual (especially English/Spanish or another language spoken by the client population), preferred.
Familiarity with Coordinated Entry, HMIS, local housing programs, and Trauma Informed service delivery.

Responsibilities

Provide welcoming, nonjudgmental intake, needs assessments, and individualized case management to unsheltered women accessing drop-in services.
During scheduled drop-in hours, the Case Manager will oversee and coordinate the provision of basic needs, such as food, clothing, hygiene products and access to showers, in collaboration with shelter staff and volunteers, ensuring that participants are supported in a welcoming and dignified environment.
Develop and implement strength-based service plans tailored to each client’s goals, including housing, income, health, and safety.
Offer crisis intervention and emotional support while maintaining a trauma-informed, client-centered approach.
Apply Housing First principles by prioritizing housing without preconditions.
Use harm reduction strategies to support women who may be engaging in substance use or other high-risk behaviors.
Maintain a safe, inclusive, and accessible drop-in space for all clients.
Conduct street outreach to engage unsheltered women in nearby public spaces, including encampments.
Build rapport and provide on-the-spot essential resources, referrals, and support in the field.
Connect unsheltered women to emergency services, interim housing, and health/social services.
Distribute basic needs supplies such as hygiene kits, snacks, water, and harm reduction materials.
Collaborate with outreach partners, coordinated entry teams, and other community agencies.
Maintain accurate, timely, and confidential case notes and service documentation in accordance with Good Shepherd Center and funder standards.
Collaborate with internal staff, housing navigators, medical providers, and community organizations to provide holistic and coordinated care.
Attend case conferences, multidisciplinary team meetings, and required trainings to support client outcomes and continuous quality improvement.