Client Resources Coordinator I

CATHOLIC CHARITIES OF LOS ANGELES INC•Los Angeles, CA

About The Position

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources they need to achieve greater self-reliance and stability in their lives. The person in this role assists and supports higher level Client Resources Coordinators in the provision of a variety of social services.

Requirements

Two years of college education with six to twelve months of related experience.
Must speak conversational Spanish
Writes clearly and informatively.
Edits work for spelling and grammar.
Presents numerical data effectively.
Able to read and interpret written information.
Speaks clearly and persuasively in positive or negative situations.
Listens and gets clarification.
Responds well to questions.
Demonstrates group presentation skills.
Participates in meetings.
Handle public contact and relations effectively.
Plan short- and long- range activities.
Maintain accurate and orderly records.
Develop and maintain effective working relationships.
Analyze and resolve problems.
Organized and direct several activities.
Display sensitivity, tact, and responsiveness in various situations and needs.
Maintain a high level of confidentiality.
Principles and practices of organization and administration.
Catholic Charities’ policies, procedures and organization.
Counseling and assessment techniques.

Responsibilities

Responsible for determining clients’ eligibility for Agency programs or referral to government programs.
Interview and obtains background information from clients, initiates and processes casework, identifies applicants; needs and makes appropriate referrals for health, social and employment services.
Assist clients to complete and submit application forms for government and other social service agencies.
Provide support services to individuals residing in the community.
Perform some or all of the following functions: provides training on an individual basis for such skills as personal hygiene, clothing care, mobility, taking medicines, managing money, meal planning/preparation, etc.
Assist with meal planning/preparation, household maintenance, communication, community participation, medical appointments, etc.
Makes routine community contacts with such institutions as schools, medical facilities and social service departments.
May locate and make use of appropriate community resources for clients.
May evaluate actual living conditions of clients through home visits.
Assist with casework administration.
Coordinate and assists in the preparation of client mass orientations.
Assist in the scheduled mailing for screening interviews.
Assist higher-level Client Resources Coordinators in updating client contact logs, maintains necessary files and statistical information on clients.
Prepare reports and related analysis of data.
Input and transmits data.
Monitors participants; progress reports.
Maintain confidentiality of client information and records.
Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
Perform related duties as required.