Client Resource Specialist-Full Time
About The Position
The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center. The environment can sometimes be fast paced and busy and at other times it can be slower. This position requires the ability to multi-task, solve concerns, be flexible, stay calm under pressure and discern issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crises or trauma including substance abuse, mental health disorders, and/or homelessness.
Requirements
- Two years’ administrative experience with a busy client resource assistance focus preferably in a social service setting.
- Ability to work effectively with and provide services to a diverse population.
- Experience and/or desire to work with low-income families.
- Knowledge of social service programs and customer service.
- Computer skills required (Word, Excel, One Note, Outlook). Office 365 and Teams, zoom, SharePoint, databases.
- Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crises or trauma including substance abuse, mental health disorders, and/or homelessness.
Nice To Haves
- Some experience working with a busy, multi-line phone is great but not required!
- Bi-lingual candidates are encouraged to apply
Responsibilities
- Community engagement and responsible for warmly greeting all visitors at the front desk.
- Information data tracking with excel and receives and receipts cash, checks and other donations.
- Screens clients for services by asking questions to determine eligibility; If client appears to be eligible, schedules appointments.
- Answers regarding services offered at the center and make internal and external referrals for services within the community.
- Coordinate clients into the food market and schedule shopping appointments; assist with Food Renewals as needed.
- Develop skills utilizing a client-focused, trauma informed approach, with the goal of supporting our clients in achieving stability.
Benefits
- Paid training
- Up to 10 paid vacation and sick days annually
- 10 paid holidays
- Up to 7 paid float days available to use immediately
- Medical, Dental, and Vision benefits after 1 month waiting period
- Flexible Spending Accounts
- 401k with Employer Match
- Life, Disability & Accident coverage
- Wellness Program
- Employee Resource Groups
- Employee Assistance Program
- Employee Discount Opportunities
- Training Classes
- Internal Career Opportunities
- Professional Development
- Leadership Development
- Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
