Client Representative -Legal support office
About The Position
Knox Attorney Service is a busy legal support provider with over 40 years of experience offering litigation support, reprographics, document management, and statewide courier/messenger services. The Client Representative role involves monitoring daily orders, obtaining updates from field agents, communicating with clients, inputting notes into the database, following up on order statuses, informing clients of any issues, and processing completed orders for billing. This is a fast-paced environment requiring attention to detail, organization, a sense of urgency, and good time management.
Requirements
- Attention to detail is very important on sensitive legal documents.
- Must be highly organized.
- Must have a sense of urgency.
- Must have good time management.
- Fast typing speeds.
- Familiar with WORD, ADOBE, OUTLOOK.
- Professional phone and email etiquette.
Responsibilities
- Monitoring 50-75 orders on a daily basis.
- Getting updates daily from field agents.
- Communicating updates with clients.
- Inputting all notes into the company database.
- Following up with field agents for status on orders.
- Informing clients of any issues on active orders.
- Reviewing completed orders and processing them for billing.
Benefits
- health
- dental
- vision
- Life/AD&D
- FSA
- PTO
- paid holidays
- 401K
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
