Client Reporting Program Manager

Wellpath•Franklin, TN

About The Position

The Client Reporting Program Manager leads enterprise-wide client reporting governance and coordination across Wellpath, ensuring reporting commitments are clearly defined, feasible, accurate, standardized, and consistently delivered. The role serves as the primary connection between Operations, Information Technology, Finance, Clinical, Compliance, Partnership Development, and client-facing teams to support reporting needs. This position oversees reporting governance, stakeholder collaboration, and the management of reporting initiatives from planning through implementation. The Program Manager supports client commitments, contract-related reporting requirements, and reporting model development while advancing reporting quality and consistency.

Requirements

Bachelor’s degree in administration, operations management, or related field required
Minimum 5 years of experience
Strong knowledge of correctional healthcare operations preferred
Experience developing business requirements, coordinating stakeholders, and supporting technical solution implementation
Demonstrated experience leading enterprise-level initiatives and managing complex cross-functional workstreams through influence
This position is available only to those who reside in the United States.

Nice To Haves

Strong knowledge of correctional healthcare operations preferred

Responsibilities

Lead client reporting governance, including intake, prioritization, evaluation, tracking, standardization, and change management for reporting requests and commitments.
Partner with Operations, IT, Finance, Clinical, Compliance, Workforce Management, Partnership Development, and other stakeholders to define requirements, resolve barriers, and drive decisions.
Manage reporting initiatives from concept through implementation, including planning, timelines, risk management, communication, and status reporting.
Support contract startups, renewals, amendments, RFPs, and client commitments by identifying, documenting, and operationalizing reporting requirements.
Develop reporting models and quality assurance processes that improve reporting accuracy, consistency, timeliness, transparency, and stakeholder confidence.