Client Relationship Specialist - Atrium Health Charlotte FT
About The Position
This Client Relationship Specialist position at Atrium Health, part of Advocate Health, is a full-time remote role (8-5 M-F, 40 hours/week) focused on driving growth and retention within a designated territory. The specialist will be responsible for establishing and maintaining excellent client relationships, ensuring high service levels, and coordinating the rapid resolution of service issues. Key duties include daily account maintenance such as setup, onboarding, training, billing processes, and communication. The role requires meeting with clients to align with Advocate Health and ACL system initiatives, developing strategic plans for growth, client retention, and bad debt reduction, and maintaining electronic orders. Collaboration with the management team is essential to ensure positive patient experience and client satisfaction. The specialist must maintain knowledge of test offerings, business and technical processes within ACL, relevant laboratory policies and procedures, and IT systems like Epic Care Link, Epic Connect, and client EMR systems. Additional responsibilities include assisting ACL leadership in developing and distributing client communication and training materials, delivering presentations on the organization's products and services, conducting user training, presenting at client seminars, expediting physician concerns, and analyzing ACL Client Business Intelligence Reports and Dashboards for correspondence and follow-up with medical groups and Outreach clients.
Requirements
- Bachelor's Degree in Marketing, Health Care Administration Laboratory Medicine or related field.
- Typically requires 5 years of experience in Medical Laboratory Science/related field, or Sales, Marketing, Business Development, or Client Services.
- Excellent relationship management skills.
- Ability to handle numerous projects and deadlines simultaneously.
- Demonstrates analytical skills in organization, planning, and research.
- Strong problem resolution skills.
- Demonstrates ability to manage with all levels within the organization and diverse populations.
- Demonstrates solid presentation and communication skills, consistently demonstrating a high degree of professionalism.
- Must be proficient in the Microsoft office (Word, Excel, Access, and PowerPoint) or similar products.
Responsibilities
- Responsible for growth and retention in a given territory.
- Establishes and maintains excellent client relationships and service levels.
- Coordinates action to ensure rapid and appropriate resolution of service issues.
- Provides daily service and account maintenance related to account setup, onboarding, training, billing processes, and communication.
- Meets with clients to ensure alignment with Advocate Health and ACL system initiatives and service expectations.
- Ensures that each visit with a physician office has an orchestrated plan that focuses on opportunities with the greatest return for growth, client retention, reduction in bad debt and maintaining electronic orders.
- Collaborates with management team to ensure positive patient experience and client satisfaction.
- Maintains knowledge of test offerings and the business and technical processes within ACL.
- Stays abreast on policies and procedures related to laboratory.
- Maintains knowledge of IT systems including but not limited to Epic Care Link, Epic Connect and client EMR systems.
- Engages and assists ACL leadership in the process of developing and distributing client communication and training materials.
- Develops and delivers presentations to effectively explain and demonstrate the organization’s products and services, highlighting their benefits and relevance to client’s Business Needs.
- Communicates information efficiently and accurately to clients.
- Conducts user training and presents at client seminars to promote best practices pertaining to laboratory processes, testing information and patient safety.
- Expedites any physician concerns to ACL leadership pertaining to communications.
- Analyzes and interprets trends pertaining to ACL Client Business Intelligence Reports and Dashboards.
- Responsible for correspondence and follow-up with our medical groups and Outreach clients along with ACL management related to these reports.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
