Client Relationship Specialist
About The Position
The Client Relationship Specialist is a NYS license practical nurse who is responsible for developing and maintaining client relations and intake of direct referrals made to HCR. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Requirements
- Graduate of an accredited practical nursing program and licensed to practice in NYS.
- Minimum of 4 years of experience in a clinical setting.
- Exceptional customer services and communication skills required.
- Must be highly proficient and efficient working with a computer and be detail oriented and able to work in a fast-paced environment.
Responsibilities
- Cultivate relationships with our physicians and hospitals to facilitate the best Home Care solutions for their patients.
- Monitor HCR RightFax folders, label faxes and attach electronic documents to patient record in Home Care Home Base (HCHB).
- Monitor Intake Team email.
- Produce timely, accurate data entry.
- Responsible for entering orthopedic prescreens into HCHB according to agency protocol.
- Provide phone support to the department and triage of calls to Intake staff.
- Provide excellent customer service to internal and external customers.
- Participate in department and agency meetings.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
