Client Relationship Specialist (Hybrid) - St. Louis, MO

Hubbell Incorporated•Maryland Heights, MO

6d•Hybrid

About The Position

We are hiring an experienced Client Relationship Specialist to join the Aclara team! Our CRS team is the driving force behind our high-level customer interaction. The CRS team ensures every customer interaction is exceptional and tailored to establish high customer satisfaction. Stay in frequent touch with assigned distributor or direct customer accounts while working in conjunction with appropriate Territory Managers and other key team members. This position is hybrid, based in St. Louis, MO. Remote on Mon/Fri and In Office Tues/Wed/Thurs.

Requirements

Minimum of a Bachelor’s degree in Business or a related field, or equivalent experience.
3+ years of proven work experience in a professional setting, customer facing field highly preferred.
Excellent listening, communication and presentation skills.
Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business.
Ability to prioritize among competing tasks.
Ability to travel up to 30% of the time.

Responsibilities

Ensure that existing customer/distributor satisfaction meets or exceeds expectations.
Operating as the main point of contact for any and all matters specific to assigned accounts.
Maximize customer adoption and growth of Aclara products.
Visit identified key customers/distributors on an as-needed basis.
Work cohesively with assigned Territory Managers, distribution channel partners, and product managers.
Liaise between the customer/distributor and internal teams ensuring that all interactions and procedures are compliant with company policies.
Key component to the on-boarding of all new customers/distributors within your assigned area and developing existing client relationships.
Coordinate the efforts of Aclara staff members in support of customer issue resolution.
Ensure that customer/distributor issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines.
Coordinate any quotation efforts with appropriate Aclara internal resources.
Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.