Client Relationship Senior Specialist

Davis Wright Tremaine LLP • Portland, OR

13d • $102,000 - $115,000 • Hybrid

About The Position

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Relationship Senior Specialist to join our team in our Seattle or Portland offices. We offer a hybrid work engagement with three days of remote work, and two days in-office. The Client Relationship Senior Specialist will work directly with the Senior Manager of Client Experience, relationship partners, and Client Experience team for one or more of the firm’s largest clients to help the firm provide differentiated service. This role will collaborate with partners, project teams, staff departments, and client leadership to deliver operational excellence, manage day-to-day client interactions, and increase client satisfaction. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

Requirements

• 4+ years’ experience in a law firm environment or similar professional services industry; client management, operations management, and business development experience preferred
• Bachelor’s degree required
• Demonstrated understanding of the business of law, including alternative fee arrangements in the service industry (understanding of law firm pricing models and economics a plus)
• Experience presenting to small groups and decision-makers
• Demonstrated ability to collaborate with and guide decision-makers on strategic decisions
• Demonstrated ability to handle multiple projects simultaneously with high attention to detail
• Excellent written, verbal, and interpersonal communication skills, including ability to establish and maintain effective working relationships with clients and firm leadership
• Proficiency with legal technology tools such as matter management, document automation, and/or document review software, or skills with similar tools from other industries that demonstrates an ability to learn and use new technology preferred
• High proficiency with Microsoft Outlook, Excel, Word, and OneNote
• Ability to read and write in English

Nice To Haves

• JD, Master’s degree in Professional Studies, Business Administration, or relevant advanced degree a plus

Responsibilities

• Coordinate the content creation for monthly, quarterly, and annual client team meetings, highlighting milestones and successes, improved efficiencies, pro bono projects, and other strategic goals
• Gather information from attorneys, practice groups, and business professionals to support client initiatives
• Support relationship team in identifying client service opportunities and responding to client requests
• Support internal processes, as requested, related to alternative fee arrangement negotiation
• Build deep, direct relationships with the client’s legal business and operations teams
• Coordinate client events, CLEs, and other client engagement activities
• Participate in strategic business development planning, consultation, and execution for the clients
• Support lawyers and business development team in identifying and responding to opportunities for new work
• Coordinate and plan client engagement and business development events, including invite list development, marketing, vendor management, and execution
• Assist with the development and maintenance of client scorecards and performance metrics
• Support the Client Experience Sr. Manager with monitoring and ensuring compliance with reporting requirements and outside counsel guidelines
• Facilitate the timely distribution of client-related information, updates, and action items across client teams to promote effective coordination and execution
• Support driving service innovation for the client in partnership with legal teams, legal project teams, and other staff departments to deliver service more efficiently, effectively, and profitably
• Assist with client satisfaction surveys, interviews, and feedback collection efforts
• Partner with Client Experience Legal Project Managers, Practice Managers, and others around the firm to share best practices, cross-selling opportunities, and business development opportunities

Benefits

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution
• health insurance with an optional HSA
• long term disability
• vision care
• telemedicine and virtual short term solution based counseling services
• life insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• subsidized backup care and caregiving resources
• 401(k)
• vacation
• sick time
• 11 paid holidays each year
• employee assistance program
• voluntary accident insurance
• voluntary life
• voluntary disability
• voluntary long term care
• pet insurance
• Commuter and Transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior