Client Relationship Manager

Koppers•Pittsburgh, PA

5d•Onsite

About The Position

The position manages all customer service aspects, price adjustments, and key performance indicators (KPIs) of long-term contracts which directly impact the overall financial performance of the division. This is a customer-facing position which requires direct interaction with 2 of the largest revenue customers of the RPS Division. Job responsibilities will involve direct dialog with the VP of the business unit.

Requirements

Bachelor’s degree in business, logistics, forestry or related field
5 years of experience in operations, logistics, or marketing/sales
Ability to make decisions, plan and analyze information
Strong organization and leadership skills
Excellent communication skills
Proficiency with Microsoft word, MS-DOS, Excel and Outlook
Comprehension of Oracle and SAP operating systems a plus
Experience in maintaining and fostering existing relationships and building new partnerships
Strong financial acumen
Demonstrated experience training and managing direct reports and collaborating effectively in a team environment

Nice To Haves

Experience in the rail transportation industry is strongly preferred
Prior experience dealing with plant operations and planning preferred.

Responsibilities

Oversee account management activities and meet face to face with railroad personnel (both engineering and purchasing) to resolve issues and evaluate opportunities
Maintain relationships with Class I railroad clients to drive sales growth and customer satisfaction
Identify, develop, and execute out-of-contract, spot-market, and special-project sales opportunities to drive incremental revenue and EBITDA growth
Collaborate closely with internal teams, including product management and operations, to ensure customer needs are met, and solutions are implemented effectively
Track and manage all key performance indicators (KPIs)
Trace, bill and assist in fleet management to drive production planning and manage inventory levels
Purchase order management
Resolve any invoice or accounts payable issues in a timely manner to minimize any impact to cash flow
Recognize and notify both Koppers and railroads of potential cost savings opportunities
Manage railcar status, i.e., trace reporting
Notify respective personnel (procurement, engineering, treating plants) of any potential impacts to production based on railcar supply and inventory levels
Manage the railroads switch tie priorities and orders and coordinate with roadway material yard
Assist with recurring production meetings between railroads and Koppers Plants
Travel required, as needed, to perform track inspections with railroad personnel, perform bi-annual supplier reviews and host railroad personnel at Koppers plants