Client Relationship Manager, Employee Benefits, New York State Region

The Hartford•Hartford, CT

4d•$80,000 - $120,000•Hybrid

About The Position

The Hartford is seeking a Client Relationship Manager for its Group Benefits segment, covering the New York State market from Buffalo east to Albany and south to New York City and New Jersey, including Connecticut. The role manages a defined book of Regional Account customers with 500–4,999 lives, with the primary goal of retaining and growing that book of business. Candidates must be located in the NY/NJ/CT region. Employees within reasonable commuting distance of an office work hybrid in the office or in market three days per week; employees outside commuting distance work remotely. Frequent travel within the New York State territory is required. The Client Relationship Manager supports customers through tailored interactions, develops and executes book-of-business strategies, coordinates renewals and enrollment activities, and collaborates with Regional Account Executives, underwriters, brokers, producers, customers, and internal partners. The role also identifies coverage-growth and process-improvement opportunities and communicates underwriting principles, claims experience, and pricing justifications. The annualized base pay range is $80,000–$120,000. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Requirements

At least 2 years of Disability and Life Group Benefits experience; account-management emphasis is preferred.
Obtain and maintain a Group Life & Health license within 60 days of employment and complete any continuing-education requirements.
Ability to facilitate meetings and present to groups of varying sizes.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Excellent verbal and written communication skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Ability to build rapport and develop and maintain strong relationships with internal and external partners.
Ability to work independently.
Demonstrated good leadership skills.
Frequent travel within the New York State territory is required.
Must be located in the NY/NJ/CT region.

Nice To Haves

Account-management emphasis within Disability and Life Group Benefits experience.

Responsibilities

Manage a defined book of Regional Account customers with 500–4,999 covered lives, focusing on retention and growth.
Proactively support clients through interactions such as stewardship meetings tailored to each customer's needs.
Develop and execute book-of-business strategies aligned with organizational initiatives, profitability and persistence targets, segment requirements, and customer needs.
Recommend changes when appropriate; monitor clients' changing benefits, HR needs, and corporate landscape; and identify and coordinate annual enrollment activities and communications.
Support book-of-business growth by identifying and pursuing opportunities for new or increased lines of coverage with the Regional Account Executive.
Partner with the Regional Account Executive to educate brokers and their staff and develop relationships with them.
Drive the renewal process with the Regional Account Executive and underwriter, engaging other business partners as appropriate.
Serve as the primary liaison among customers, producers, and internal partners to ensure customer needs are addressed and appropriate resources are engaged.
Identify and act on process-improvement opportunities for individual customers and the broader customer base.
Understand and communicate basic underwriting principles, claims experience, and pricing justifications to producers and customers.