Client Relationship Manager
About The Position
Client ownership. Strategic impact. Trusted partnerships. If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you. NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards. We believe strong client relationships are built through accountability, communication, and teamwork.
Requirements
- High school diploma or GED
- 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
- Strong understanding of client service, financial metrics, and KPIs
- Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
- Ability to travel up to 10% as needed
Nice To Haves
- Relationship-focused professionals comfortable working with corporate clients
- Strong communicators who can address service, pricing, and performance questions
- Organized, strategic thinkers who manage multiple priorities effectively
- Team-oriented leaders who enjoy mentoring and collaboration
Responsibilities
- Serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
- Build and maintain strong client relationships to retain and grow business
- Manage a dedicated portfolio of client accounts
- Lead client meetings and support Quarterly Business Reviews (QBRs)
- Handle escalations and coordinate resolution with Operations and ISP partners
- Oversee work order activity, service performance, and SLAs
- Review financial reporting, monitor margins, and address billing or proposal issues
- Collaborate with Sales on growth opportunities and maintain CRM activity
- Mentor and support Client Relationship Specialists and Associates
- Ensure KPIs, productivity goals, and client expectations are consistently met
Benefits
- Competitive starting salary at $60k based on experience
- Eligibility for Company Incentive Program
- PTO package including Holiday, vacation, personal and sick time
- Medical plans with employer contribution
- 401(k) with company match
- Employer-paid life insurance ($15,000)
- Employee Assistance Program (EAP) with insurance plan
- Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
- Company-sponsored engagement and philanthropic events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
