Client Relationship Manager II

JMARK Business Solutions, Inc.•Springfield, MO

13d•Onsite

About The Position

Award-winning Managed Service Provider seeking a motivated Client Relationship Manager II. This client-facing role requires adeptness in conducting face-to-face interactions with Board and C-level executives, facilitating Quarterly Business Reviews (QBRs), and managing your clients technology lifecycle effectively. As a CRM II, you will collaborate with internal stakeholders to deliver exceptional service, enhance client relationships, and drive revenue growth through strategic client engagements. The company emphasizes a 'People first, Technology second' approach.

Requirements

Valid driver's license and proof of vehicle insurance.
Ability to work independently and as part of a team.
Exceptional written and oral communication skills.
Strong attention to detail and time management abilities.
Self-motivated with a passion for developing people.
High levels of self-accountability and enthusiasm for learning.
Two or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
Experience supporting clients and vendors with a focus on value creation and retention.
Ability to operate at a high level, enjoy managing interruptions and unplanned disruptions while navigating through the schedule.
Impeccable written communication skills.
Ability to track technical work and value produced in a ticketing system along with keeping track of time spent on each item.
Must be very organized, a clear thinker, and someone who works quickly and communicates well.

Responsibilities

Communicate and address technical needs within client environments to ensure 100% compliance with the JMARK Optimized Solution Stack (JOSS).
Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with client goals.
Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
Ensure all client objectives are captured during QBRs and translated into actionable items, including service tickets, project escalations, and quote requests.
Manage commitments resulting from client interactions, including scheduling follow-up QBRs, managing quote creation, and completing thorough documentation.
Assist in managing Agreement Renewal timelines and objectives to retain client base and drive healthy revenue.
Cultivate trust-based relationships with clients to enhance JMARK's reputation for exceptional customer service.
Maintain professional appearance and be willing to travel throughout the sales territory.
Participate in ongoing training and stay updated on industry trends.
Develop personal skills to work efficiently both independently and as part of the JMARK team.
Practice and integrate the Sandler selling methodology to drive consistent sales outcomes.