Client Relationship Manager I

JMARK Business Solutions, Inc.•Springfield, MO

91d•Hybrid

About The Position

Award-winning Managed Service Provider seeking a Task Destroyer With A Personality – Client Relationship Manager I. As a Client Relationship Manager I, you'll be an integral part of the foundational business functions that are required to make our client relationships thrive. Your meticulous attention to detail and your ability to obliterate tasks while at the same time possessing the right mix of interpersonal skills to communicate effectively will be a key factor to your success in this role. This foundational understanding of what makes our Client Relationship team run is the precursor to taking on more client facing responsibilities. We are a People First Technology Second run organization. It’s more than just a motto, it’s the environment that creates the long standing “can’t live without you” type of relationships we have with our clients. This is the very reason your personality and ability to read people and situations carries the same weight as your ability to meticulously manage your daily tasks. We move very fast. You also must be awesome at working with a kickass team, reliable, have a high level of initiative, and coordinate with other individuals in and out of our company. You need to operate at a high level, enjoy managing interruptions and unplanned disruptions while navigating through the schedule you’ve built for your day, and have impeccable written communication skills so that nothing falls through the cracks. You must be able to track your technical work and the value you’ve produced in a ticketing system along with keeping track of the time spent on each item. All that said, you must be the type of person that thrives in this fast-paced environment. To do that, we need you to be very organized, a clear thinker, and someone who works quickly and communicates well.

Requirements

A true "Task Destroyer" - proven track record of being highly detail-oriented and organized.
Exceptional Appointment Scheduling Skills - ability to work with various calendars, navigate time zones effortlessly, and bring order to complex schedules.
Written Communication - powerful, clear, and captivating.
Client Relationship Skills - innate ability to connect with internal team members and clients on a personal level and provide extraordinary service.
Team Player - thrive in a collaborative environment.

Responsibilities

Crush tasks with unparalleled speed and precision.
Work closely with the team to ensure the smooth flow of client interactions.
Master calendars, juggling and arranging appointments like a pro.
Craft written communications with flair, ensuring clients receive clear and engaging messages.
Assess and prioritize incoming tickets from clients, directing them to the right team member for swift resolution.
Swiftly process quick quote requests, providing accurate and tailored information.
Diligently adhere to department's established workflow processes.