Client Relationship Manager - Health (Remote)
About The Position
Experian is seeking a Client Relationship Manager for their Health division. This role involves managing day-to-day client relationships, supporting issue resolution, aligning on goals, and delivering product enhancements. The position will lead client business reviews, conduct workflow assessments, and guide clients through transitions from implementation to ongoing account management. The Client Relationship Manager will partner with various internal teams to resolve service tickets and ensure a smooth client experience, while also promoting the use of the Customer Community for support and resources. Additionally, the role supports contract renewals, contributes to revenue retention strategies, identifies expansion opportunities, monitors product usage, provides best-practice recommendations, gathers NPS feedback, maintains client documentation in Salesforce, and meets all performance metrics and KPIs for assigned accounts.
Requirements
- Bachelor's degree or equivalent experience
- 4+ years experience in the healthcare IT industry
- Proficient in Salesforce
- Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality
- Understanding of the Healthcare Revenue Cycle
- Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
- Flexible in working with changing needs of organizations
- High degree of polish appropriate for meeting with clients
- Travel up to 30% required
Nice To Haves
- Healthcare Claims experience is highly beneficial
- Provider-based background recommended
Responsibilities
- Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.
- Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
- Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
- Guide clients as they transition from implementation to ongoing account management.
- Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.
- Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.
- Collaborate with Customer Success to address product issues and performance concerns.
- Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.
- Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.
- Monitor product usage to ensure expected return on investment and alignment with client goals.
- Provide best‑practice recommendations and configuration guidance to improve client outcomes.
- Gather and support NPS survey participation and use feedback to inform improvements.
- Maintain client documentation and account insights in Salesforce.
- Meet all performance metrics and KPIs for assigned accounts.
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
