Client Relationship Consultant 1-4 (Banker) - Fargo, ND

U.S. Bank•Fargo, ND

2d•$20 - $22•Onsite

About The Position

This posting is for multiple levels of the Client Relationship Consultant role (Levels 1-4), also known as a Banker. The role focuses on building and maintaining strong client relationships through various channels, including in-person, by appointment, and virtually, with a digital-first approach. Responsibilities include assessing customer needs, providing counsel on banking products and services, processing information, demonstrating and recommending solutions, and opening new accounts. The role also involves collaborating with team members, educating clients on digital products, and leveraging resources for optimal client experience. This position requires NMLS registration, which involves a criminal background and credit check.

Requirements

High school diploma or equivalent
Typically has a minimum of one to two years of job-related, retail banking experience or a combination of experience and commensurate training (for Level 1)
Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training (for Level 2)
Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training (for Level 3)
Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training (for Level 4)
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
Subject to registration process, including criminal background and credit check.
Must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

Proven ability to build and foster relationships with clients through proactive outreach and follow up
Bilingual in English and Spanish
Ability to effectively engage and communicate with clients
Basic knowledge of applicable bank and branch policies, procedures and support systems (for Level 1)
Thorough knowledge of applicable bank and branch policies, procedures and support systems (for Levels 2, 3, 4)
Proven customer service and interpersonal skills
Experience with using and demonstrating digital products and self-service technologies
Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively (for Levels 1, 2)
Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively (for Levels 3, 4)
Experience in the financial services industry preferred
Thorough knowledge of all retail products and services (for Levels 3, 4)
Experience in participating in sales campaigns/promotions (for Levels 3, 4)

Responsibilities

Builds and fosters relationships with clients through proactive outreach and follow up.
Assesses and attends to customers’ banking needs.
Obtains and processes customer and account information.
Demonstrates and educates clients on available deposit and loan products and services.
Recommends solutions based on each customer’s unique goals and needs.
Identifies solutions for new and existing clients by effectively engaging and communicating with them.
Maintains a working knowledge of consumer and business banking products and services, including digital products.
Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
Develops collaborative partnerships with branch team members and partners.
Opens new consumer and business accounts.
Completes service requests and submits credit applications.
Proactively educates clients on emerging and self-service digital products and services.
Leverages available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension (all benefits are subject to eligibility requirements)