Client Relationship Analyst
About The Position
Client Relationship Analysts provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams in their daily work. Through regular client interactions, they build trusted relationships and help with clients’ everyday needs, leading with a client-first mindset. The role provides client service and administrative support, including assisting with client relationships and transactions, answering general non-investment account questions, preparing client materials and documentation, supporting digital tools, and helping teams meet their business plans and service models. It also includes phone, calendar, travel, expense, and general office support. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.
Requirements
- High school diploma or equivalent.
- Willingness to obtain Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
- Detail-oriented, with superior organizational skills and the ability to prioritize.
- Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
- Exceptional writing, interpersonal, and client service skills.
- Strong time management skills.
- Ability to collaborate with others as a team player.
- Ability to work in a fast-paced, evolving environment.
- Adaptability and ability to multitask.
- Goal-oriented, self-motivated, and results-driven.
- Must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.
Nice To Haves
- College degree preferred.
- Industry experience is a plus.
Responsibilities
- Support FAs, PWAs, or teams in cultivating and enhancing new and existing client relationships.
- Execute money movement transactions at the request of clients and/or FAs or PWAs.
- Answer general non-investment-related questions about client accounts, including relaying stock positions and providing account balances, funds due, and margin debits.
- Enter profile information or pre-fill account documentation in a clerical capacity at the direction of clients and/or FAs or PWAs.
- Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
- Assist with clerical research on investment portfolio holdings and performance reporting, and prepare client meeting materials using firm-approved systems.
- Assist with data entry for client needs such as new account opening and financial planning at the direction of FAs, PWAs, or teams.
- Support FAs’, PWAs’, or teams’ marketing strategies, such as website maintenance.
- Assist FAs, PWAs, or teams in delivering against their business plans and client service models.
- Stay current on policies, procedures, and new platforms.
- Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
- Answer inbound calls and make outbound calls, including scheduling follow-up calls with FAs, PWAs, or teams as needed.
- Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
- Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
- Provide general in-office support, including copying, filing, and scanning documentation.
- Prepare and submit expense reports for processing at the direction of the FA or PWA.
Benefits
- Comprehensive employee benefits and perks.
- Support for employees and their families throughout their work-life journey.
- Opportunity to move about the business for employees who show passion and grit.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
