Client Relations Specialist - Eurofins Built Environment Testing East - Cary, NC

Eurofins USA Environment Testing•Cary, NC

1d•Onsite

About The Position

The Client Relationship Specialist is responsible for facilitating day-to-day communication between clients and laboratories, ensuring an exceptional client experience, and performing tasks within various login departments. This role involves managing inbound and outbound client communications, advising walk-in clients, maintaining an overview of projects needing login or client communication, unpacking shipments, documenting sample receipt, updating data in LIMS and CRM systems, and collaborating with laboratory personnel to resolve inquiries and improve processes. The position also requires assisting with administrative tasks and performing other duties as needed across departments, emphasizing teamwork as a foundation for success at Eurofins.

Requirements

HS Diploma or equivalent
Customer service experience (1-2 years)
Excellent written and verbal communication skills
Active listening
Client-focus
Computer literate (Office suite, Adobe PDF, CRM)
Prioritization and on-time execution of tasks
Process improvement
Problem-solving and solution orientation
Demonstrated ability to sell solutions as a result of active listening
Strong interpersonal skills (people, social, emotional intelligence)
Proactivity
Team player who can self-motivate
Performs well under pressure; thrives in fast-pace environment
Growth mindset
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Responsibilities

Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
Advise walk-in clients about service information and project preparation.
Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
Unpack shipments and document receipt of sample.
Update client and project data records in LIMS and CRM software systems.
Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
Assist with administrative tasks as necessary.
Perform other tasks as needed across departments.