Remote Client Relations Representative

Globe Life AIL - Lisa Russel•Orlando, FL

6d•Remote

About The Position

AO helps working families across North America access supplemental benefits and financial protection programs designed to provide security and peace of mind. Our organization is built on a foundation of integrity, service, and long-term relationships. Since 2020, we have successfully operated in a fully remote environment, allowing our team members to enjoy flexibility while building rewarding careers with unlimited growth potential. As a Remote Client Relations Representative, you'll play a key role in creating positive client experiences and fostering long-term relationships.

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Strong communication and interpersonal skills
Relationship-building and customer service experience
Positive attitude and professional demeanor
Strong organizational and problem-solving abilities
Self-motivation and the ability to work independently
Strong attention to detail and follow-through
Desire for personal and professional growth

Nice To Haves

Customer Service
Client Relations
Account Management
Hospitality
Healthcare
Retail
Sales
Administrative Support

Responsibilities

Meet with clients virtually through Zoom and other online platforms
Build and maintain strong client relationships through consistent communication
Respond to client inquiries regarding benefits, coverage options, and available programs
Assist clients with applications and required documentation
Provide ongoing support and follow-up to ensure client satisfaction
Maintain accurate client records and account information
Resolve concerns professionally and efficiently
Collaborate with team members to deliver exceptional service
Participate in ongoing training and professional development programs