Client Relations Manager

Weichert, Realtors Innovations.•Brandon, MS

1d•Onsite

About The Position

Weichert, Realtors® Innovations is seeking a professional, relationship-focused Client Relations Manager to help strengthen and maintain meaningful connections with prospective, current, and past clients. In this role, you will be an important part of the client experience. You will help ensure that communications are handled professionally, client inquiries receive appropriate follow-up, and clients remain connected with the right members of our real estate team throughout their interactions with the company. The ideal candidate is personable, organized, dependable, and an excellent communicator. You should enjoy working with people, building professional relationships, managing multiple priorities, and providing a high level of service. This position works closely with real estate professionals and internal team members to support client communication, engagement, satisfaction, and long-term relationship development.

Requirements

High school diploma or equivalent.
Proven experience in client relations, customer service, account management, sales support, or a similar client-facing role.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build and maintain positive professional relationships.
Strong organizational skills with excellent attention to detail.
Ability to manage multiple priorities, maintain accurate records, and follow through on commitments.
A professional, courteous, and customer-focused approach to communication.
Strong problem-solving skills and the ability to address client questions and concerns appropriately.
Ability to handle sensitive and confidential information with discretion.
Basic proficiency with computer applications, email, and business communication tools.
Ability to work independently while collaborating effectively with colleagues and management.

Nice To Haves

Experience using CRM software or other customer relationship management systems.
Previous experience in the real estate, property management, financial services, or another professional service environment.
Experience supporting client retention, client communications, or customer engagement initiatives.
Associate’s or bachelor’s degree in Business, Communications, Marketing, or a related field is preferred but not required.

Responsibilities

Build and maintain positive, professional relationships with prospective, current, and past clients.
Serve as a key point of contact for client communications and general inquiries.
Respond to client questions promptly and professionally and ensure appropriate follow-up.
Follow up with prospective clients and leads to support engagement and maintain strong communication.
Work closely with real estate agents and other team members to help provide a positive and organized client experience.
Maintain accurate and up-to-date client records, communication notes, and relationship information in company systems and CRM platforms.
Coordinate client communications and connect clients with the appropriate real estate professional or team member when necessary.
Support client onboarding and help ensure clients receive clear information regarding available services and next steps.
Conduct ongoing follow-up with clients to maintain relationships and support client satisfaction and retention.
Assist with client outreach initiatives through phone calls, email, and other approved communication channels.
Professionally handle client concerns and work with the appropriate team members to support timely and effective resolution.
Identify opportunities to improve communication, service.
Maintain confidentiality and exercise sound professional judgment when handling client and company information.
Represent Weichert, Realtors® Innovations with professionalism, integrity, and a strong commitment to client service.

Benefits

Competitive compensation based on experience, qualifications, and the responsibilities of the position.
Professional development opportunities designed to strengthen communication, client service, organizational, and relationship-management skills.
Training and ongoing learning to help you become more effective in your role and better support clients.
A collaborative work environment where you will work alongside real estate professionals and other team members.
Professional resources and technology necessary to manage client communications, records, follow-up, and day-to-day responsibilities.
Opportunities for career growth as you develop your skills and take on additional responsibilities.
Meaningful client interaction, providing the opportunity to build lasting professional relationships and contribute to a positive customer experience.
Supportive team collaboration with opportunities to communicate with experienced professionals and contribute to shared business goals.
Real estate industry exposure, providing valuable experience in client relations and the broader real estate services environment.
Recognition for strong performance and contribution, subject to applicable company policies and programs.