Client Relations Manager Job ID 2026-1948
About The Position
Martindale-Avvo is seeking a proven change leader and culture builder to join our Account Management leadership team as a Client Relations Manager (CRM). This is a pivotal hire as we redefine how account management drives growth, client retention, and long-term value in a rapidly evolving digital marketing landscape. Our business is at an inflection point. AI and shifting search behaviors are reshaping digital advertising, and our clients - SMB law firms - need trusted partners more than ever. We’re rebuilding our Account Management team to be more strategic, consultative, and growth-oriented. This role will bring fresh perspective and external experience to accelerate that transformation.
Requirements
- 3+ years of Account Management or Customer Success leadership experience, including 2+ years managing teams.
- Proven success driving growth and retention in SMB-focused digital marketing, SaaS, or online marketplaces (Zillow, Yelp, Angi, Thumbtack, etc.).
- Strong leadership track record of energizing teams, improving morale, and delivering results through change.
- Consultative, strategic approach to client engagement - able to turn retention into expansion.
- Analytical rigor and comfort with data-driven decision-making.
- Excellent communication and executive presence, able to influence clients, reps, and senior leaders.
Responsibilities
- Lead, coach, and inspire a team of 8-12 Account Managers to exceed revenue and retention goals while building resilience and optimism through change.
- Transform account management into proactive client partnership - helping law firms unlock more value through our full portfolio of solutions and strengthening long-term client relationships.
- Champion our value proposition in an AI-driven market, equipping reps with compelling positioning that resonates with small law firms.
- Drive performance using data-driven insights that identify upsell opportunities and optimize client engagement.
- Lead through change-navigating sales toolchain transformation, evolving product portfolios, and shifting market dynamics with clarity and confidence.
- Build culture: energize and support a team navigating ongoing change, celebrating wins, and sustaining a collaborative, client-focused culture.
Benefits
- Free snacks and drinks
- 3 weeks paid vacation
- sick days
- paid holidays
- Medical, dental, vision, and life insurance benefits
- 401(k) plan with a company match
- Company-paid ORCA card
- Employee recognition programs
- Dog-friendly office
- Casual dress attire
- health insurance options such as medical, dental, and vision coverage
- flexible spending accounts (FSA) for medical and dependent care
- short-term and long-term disability insurance
- life and AD&D insurance
- 401(k) retirement savings plan with a company match
- paid time off (PTO)
- paid holidays
- commuter benefits
- Employee Assistance Program (EAP)
- well-being coaching services
- voluntary benefits such as home, auto and pet insurance
- discounted legal and financial services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
