Client Relations Executive

CommonSpirit Health • Vincennes, IN

7d • Hybrid

About The Position

Good Samaritan Home Health and Hospice is hiring a Client Relations Executive I for their Home Care and Hospice services. This is a full-time, Monday-Friday, 8:00 AM-5:00 PM position. The role is field-based and focuses on business development to maintain and grow market share and identify new business opportunities. The organization is committed to providing hope and healing and emphasizes a faith-based approach to patient care within their expansive health care network.

Requirements

• High school diploma required
• Valid Driver’s license is required.
• Compliant with appropriate state certification/registration and organizational requirements as necessary.
• Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.

Nice To Haves

• Bachelor’s degree, clinical license, or experience as a Care Transition Nurse preferred.
• Minimum of one year of related sales experience preferred, preferably in a health care/medical field.

Responsibilities

• Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems.
• Assists with educating the community about services.
• Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
• Acts as the key contact for client troubleshooting and conflict resolution.
• Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction.
• Communicates to branch(es) on a daily basis to give and receive vital client and patient information.
• Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch’s monthly budget.
• Assists with unbilled revenue and Face to Face as requested by branch leadership.
• Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED