Client Relations Executive/Login Administrator - Eurofins Built Environment Testing East - Fort Mill, SC
About The Position
The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring an exceptional client experience, and performing tasks within the various login departments. This role involves managing inbound and outbound client communications, advising walk-in clients, maintaining an overview of projects, unpacking shipments, documenting sample receipt, and updating client and project data in LIMS and CRM software systems. The position also requires collaboration with laboratory personnel to resolve inquiries and improve processes, as well as assisting with administrative tasks and other duties across departments as needed, emphasizing teamwork as a foundation for success.
Requirements
- HS Diploma or equivalent
- Customer service experience 1-2 years
- Excellent written and verbal communication skills
- Active listening
- Client-focus
- Computer literate (Office suite, Adobe PDF, CRM)
- Prioritization and on-time execution of tasks
- Process improvement
- Problem-solving and solution orientation
- Demonstrated ability to sell solutions as a result of active listening
- Strong interpersonal skills (people, social, emotional intelligence)
- Proactivity
- Team player who can self-motivate
- Performs well under pressure; thrives in fast-pace environment
- Growth mindset
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Nice To Haves
- Experience working in a laboratory setting
Responsibilities
- Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
- Advise walk-in clients about service information and project preparation.
- Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
- Unpack shipments and document receipt of sample.
- Update client and project data records in LIMS and CRM software systems.
- Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
- Assist with administrative tasks as necessary.
- Perform other tasks as needed across departments.
Benefits
- Comprehensive medical coverage
- Life and disability insurance
- 401(k) with company match
- Paid holidays
- Paid time off
- Dental options
- Vision options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
