Client Relations Coordinator

Lowenstein Sandler•Palo Alto, CA

5d•Onsite

About The Position

The Client Relations Coordinator plays an integral role and serves as a brand ambassador by creating/delivering memorable and lasting experiences to the firm’s clients and guests. The primary function of the Client Relations Coordinator is to be a front-line “ambassador” who plays an important strategic role in building the firm’s relationship with clients and guests. The Client Relations Coordinator is a highly visible, interactive professional who ensures a high level of customer service and a positive experience to all clients and guests of the firm.

Requirements

High school diploma or equivalent required.
Minimum 2+ years of front office experience is required; experience in a law firm is preferred.
Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook to maintain logs and reports and assist with preparing presentations.
Exhibits effective communication skills by demonstrating tact, diplomacy and discretion when presenting information and responding to questions from clients, attorneys, managers, etc.
Demonstrates ability to communicate with finesse, tact, diplomacy and discretion with firm employees, contacts and clients.
Excellent verbal and written communication skills are required.
Accepts change and works to incorporate change into daily work environment.
Well-developed and professional interpersonal skills; ability to interact effectively with people.
Ability to portray an attitude of congeniality with staff, clients, vendors, and visitors.
Ability to multi-task and handle competing priorities.
An orientation to customer service and ability to work in a team environment.
Strong organizational skills and time management skills.
Must maintain reliable attendance record -- arrive at work in a timely manner and observe prescribed work break and meal periods.
Takes initiative to learn new skills that will contribute to enhanced performance of the role.

Nice To Haves

Two or four year college degree preferred.

Responsibilities

Open or close the office daily – five days per week.
Direct incoming telephone calls to the appropriate person, including attorneys, staff, visitors, clients, etc.
Meet and greet clients/visitors in the reception area, log in as appropriate and provide appropriate information to guests.
Maintain log of visitors and security badges.
Schedule conference rooms or visiting attorney offices utilizing the firm’s software application.
Assist with connecting Zoom meetings.
Receive and process meal requests for meetings, events, etc., and working with caterers and/or local vendors.
Assist caterers with setting-up food arrangements for meetings/events, and clean-up after meetings.
Take inventory of kitchen supplies and items, and ensure items are replenished in a timely fashion.
Reconcile monthly credit card statements and invoices for approval in a timely manner, including researching discrepancies, tracking invoices to ensure timeliness, and processing using Emburse.
Receive, sort and deliver incoming mail and packages.
Schedule outside messenger service, as required, including bank/post office and firm-related errands.
Updates the master calendar for the office, along with the intranet page.
Must keep abreast of changes and updates with firm applications, including attending training and vendor-providing demonstrations.
Update phone list, emergency roster and other information as required.
Perform other general administrative duties as assigned.
Maintain a clean and organized lobby and reception area.
Assist with printing copy requests, as needed.
Assist with other job-related tasks as assigned.