Client Relations Associate
ExtensisHR•New York, NY
•$75,000
About The Position
We are seeking an organized, personable, and detail-driven Client Relations Associate to serve as a key point of contact for our customers — building lasting relationships while ensuring seamless order processing and delivery across our portfolio.
Requirements
- Previous experience in client relations, logistics, or customer service, ideally within the wine or beverage industry.
- Excellent communication, relationship-building, and problem-solving skills.
- Proficient in MS Office (Excel, Word); familiarity with ERP/CRM systems (Microsoft Business Central experience plus).
- Comfort using multiple tools and project platforms: ERP, Monday.com, etc.
- Comfortable utilizing A.I. programs to facilitate data analysis and comparison.
- Detail-oriented, highly organized, and able to thrive in a fast-paced, relationship-driven environment.
Nice To Haves
- Knowledge of international shipping, customs clearance, and alcohol regulations is highly desirable.
- Passion for wine, spirits, or sake is a strong plus!
Responsibilities
- Act as the primary point of contact for client partners nationwide and overseas suppliers - with specific attention to order processing, product availability, delivery schedules/issues, and general information.
- Process and analyze orders against on-hand inventory and pending orders, ensuring stock is in position for programs and key national placements.
- Protect allocations for national programs and key placements, and optimize orders for container and freight efficiency
- Manage high-volume order entry and account maintenance in Microsoft Business Central, our ERP
- Work with, actively interpret, and maintain a complex price list, which includes hundreds of unique wine SKUs with various pricing levels and discount structures.
- Provide professional and knowledgeable service to a range of clients, from private collectors to distributors, restaurants, and retailers.
- Handle returns, breakage claims, and customer complaints with efficiency and empathy.
- Collaborate with all internal and external teams to deliver seamless experiences.
- Collect and relay customer feedback with the goal of continuous improvement.
Benefits
- W2 Salary: $75k
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
