Client Relation Center Intern (2027 Semester 1) - Generation H
About The Position
As the eCommerce Client Relations Center Intern, you will support the Client Relations Center team with operational, analytical, and training responsibilities. You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day reporting functions. For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program, Generation H! As part of Generation H, you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.
Requirements
- Previous Operations and/or Customer Service experience helpful
- Excellent written and verbal skills; polite and professional phone manner
- High level of adaptability
- Acute attention to detail and organization
- Solid knowledge of Microsoft Office systems
- Strong analytical skills with the ability to interpret data, identify trends, and support decision-making through insights
Responsibilities
- Analyzes key performance indicators (KPIs) and operational metrics to generate actionable insights that support reporting needs for Managers and Specialists.
- Monitors open service tickets to identify patterns in pending returns and post-sale issues, ensuring timely resolution and process optimization.
- Conducts in-depth research and trend analysis on Hermes.com customer service interactions to support escalation management.
- Assists with implementing internal quality assurance protocols and conducts competitive benchmarking to uncover training gaps and provide feedback for team development.
- Designs and executes independent projects that align with personal growth objectives and contribute to operational efficiency or innovation within client relations.
- Assists with scheduling needs for eCommerce and boutiques.
- Executes all other duties assigned by Manager.
Benefits
- Paid hourly rate of US $20.00
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
