Client Reimbursement Specialist II

NeoGenomics Laboratories

14d • Remote

About The Position

The Client Reimbursement Specialist II performs client-related reimbursement processes, responds to client inquiries, and manages client accounts receivable collections. The role promotes client education and provides customer service while supporting billing and reimbursement objectives through problem-solving, research, and cross-departmental collaboration. The ideal candidate will work remotely within the United States, with visits to client sites when required to improve billing processes or resolve issues.

The specialist addresses invoicing and payment concerns, reviews month-end invoicing, researches billing and pricing issues, and shares billing data and accounts receivable findings with management. The role also assists with team training and quality control, serves as a subject matter expert on client billing procedures and systems, coordinates resolution of escalated client issues, and works toward monthly cash collection and accounts receivable aging goals. The position requires compliance with HIPAA and company policies, as well as participation in special projects and additional assignments.

NeoGenomics describes its mission as improving patient care and saving lives through its work as a cancer reference laboratory. The company cites career coaching, training opportunities, competitive HMO and PPO options, a 401(k) match, an employee stock purchase program, tuition reimbursement, leadership development, paid time off and holidays, wellness courses, and employee resource groups.

Requirements

• Associate's degree or equivalent experience.
• At least 2 years of related experience in billing, insurance, third-party receivables, or the healthcare industry.
• Demonstrated positive leadership qualities and a team-oriented mindset.
• Exceptional customer service skills.
• Strong knowledge of billing practices and reimbursement processes.
• Understanding of test pricing, CPT coding, commercial billing accounts receivable, aging analysis, cash flow review, write-offs, and follow-up activities.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Microsoft Access.
• Strong verbal and written communication skills, including the ability to communicate effectively with varied audiences.
• Ability to prepare reports, business correspondence, and other professional documentation.
• Strong analytical, conceptual, and systemic thinking skills.
• Ability to collect and research data, draw valid conclusions, and make sound business decisions.
• Strong organizational and problem-solving abilities.
• Ability to work independently and collaborate effectively in a team environment.
• Ability to comply with HIPAA and company policies.

Nice To Haves

• Laboratory billing experience.

Responsibilities

• Respond to and resolve client inquiries affecting accurate invoicing and payment resolution.
• Communicate with clients, patients, insurance carriers, and other external sources as needed.
• Research billing issues using billing systems and processes.
• Review month-end invoicing for accuracy and timeliness.
• Respond to pricing inquiries and update requests.
• Research and respond to sales-related inquiries.
• Compile billing data and findings and communicate them to management.
• Assist team members with training and questions.
• Support management quality-control activities for the team.
• Report external quality-control issues that affect client billing.
• Serve as a subject matter expert on NeoGenomics client billing procedures and systems.
• Contribute to month-end objectives and departmental performance metrics.
• Analyze client accounts receivable trends and provide management reporting on accounts receivable status.
• Collaborate with departments to educate and train clients and sales teams.
• Meet with clients to resolve escalated billing complaints and issues.
• Coordinate functional teams to address client at-risk situations.
• Meet monthly cash collection and accounts receivable aging goals.
• Maintain compliance with HIPAA and company policies.
• Participate in special projects and additional assignments as needed.
• Visit client sites when required to support billing process improvements or resolve issues.

Benefits

• Competitive HMO and PPO options.
• Company 401(k) match.
• Employee Stock Purchase Program.
• Tuition reimbursement.
• Leadership development.
• 16 days of paid time off plus holidays.
• Wellness courses.
• Employee resource groups.
• Internal career coaches.
• Training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree